Using food delivery service has its pros but sometimes it does have some cons. This customer took his Facebook and complained about his experience also thanking one of the fellow riders who helped him. The post garnered over 1K likes and 1K shares.
The story started when this person ordered his food via Grab at 10.52 pm. The food supposed to be delivered to him past 11 pm but after a long wait, the food still doesn’t arrive. When he checked the app, the rider already picked up the order. After quite some time, he checked the app again but Rider was re-assigned. He was reassigned to Mani Ragazzo, which he posted the man’s pictures in his post.
Confused, Jo started texting him what happened. The new rider asked him if there is another rider who took his order.Turns out, the first rider never returns the food back to the merchant for the new rider to pick it up and also left without texting me nor calling the customer!
The rider asked the merchant if they can redo the order, however, it is impossible as they also are closing.
They tried to call the Grab in order to settle with the problem.
Being hungry, Jo decided to ask the new rider to help him buy food and the rider agreed. Right after Jo hanged up the call and wanna text his mobile number, the app prompted and said the order was canceled. He was stressed and made another order. The whole thing took around 2 hours. However, 20 minutes passed, Mani Ragazzo, came with the order via GRAB call conversation. After talking with the rider, the second-order came too. So he ended up with 2 packets of Hor Fun which he gave 1 to his friend.
He expressed his gratefulness that Mani helped him even though, he didn’t need to be bothered by it. He also mentioned that there are still good people in Singapore regardless of age and race.
Netizen’s Responses
▼People applauding both the author for his patience and the rider for his kindness!
▼Is it true that the food being stolen by the Grab rider or it is the system’s fault?
▼ Apparently, many people experience it too!
▼People also complaining about the food delivery system too
▼The author’s choice of words do cause a lot of people a bit upset
Have you been in the same situation? What would you do if you are?
Info via Facebook