She bought a refrigerator from Shopee. Yes! A real fridge i mean, 1 door with capacity 156L but she only received a stack of old newspaper!
A netizen, Khim took social media to share her horrible online shopping experience, where she bought a fridge. 3 days later, her dad acknowledge receiving the order, but she reached home to find out it’s only a stack of ” OLD NEWSPAPER”.
Her post read:
I placed an order for a refrigerator. The item reached me 3 days later. Yes, you are right, like what you see. I got a stack of newspaper.
I’m sharing this to raise awareness.
I’m new and still learning to do online shopping. So, please don’t criticise me!
▼ She was spending so much money and only get a stack of old newspaper.
Let’s check out the netizens’ comments:
▼ ” It’s a must to check out the seller rating and comments. LUCKY you bought it in Shopee, at least buyers are protected. If you bought from seller in Facebook, I don’t think you can get your money back.”
▼ A netizen wrote,” Can you share the seller link? we can help you to report him to shopee to block his account. At least, can stop them for cheating others.”
However, Khim shared a screenshot with a message,” The store was deleted/blocked /freeze by Shopee” and added Shoppe already took action against the said online store.
▼ Between, this is the seller!
▼ However, the online store is currently deleted/ blocked by Shopee.
▼ One teasing her and said, “Actually the seller didn’t lie to you, you can find the advertisement where to buy fridge with best deal. Quickly go check out before the deal is over.”
▼” Some seller sending newspaper to update the tracking only. They normally will send with their own transportation.”
▼Another netizen also said,” Some seller will send empty parcel and use their own transportation instead.” But Khim replied, ” Too bad, i already cancelled the order and ask for refund.”
▼Another netizen also thinking the same,” The seller will send the order personally, some loophole there.” But Khim replied,” No one send, it’s been almost a month”
▼One asking,” Will it be the seller trying to leave you a message in the chatroom, but you never notice?” But Khim said No, the seller never leave her any message.
▼ A netizen doubt,” Why are you still signed & received the order when you seeing such a small parcel.” Khim replied,” I’m not at home, my dad is the one acknowledge received the parcel.”
▼ One wrote,” So, scammer in Shopee too? ” Khim replied ” Scammers are everywhere”
Actually you don’t need to worry as all the orders will be protected by e-commerce platform like Shopee and Lazada. In this case, Shopee Guarantee is a feature whereby Shopee holds payment temporarily to ensure the deal is successfully fulfilled before releasing the payment to the seller.
Shopee Guarantee Buyer’s Highlight:
Safe Payment – All payment made for every order will be held safely by Shopee and will only be released to seller when order completes.
Valid Shipment – Seller will be notified to ship the item within “Days To Ship”. Should they failed to do so, order may be cancelled by our system.
Shopee Guarantee Extend – A one time feature for each order to extend Shopee Guarantee for 3 days. Usually used when item is shipped to a nearby location of buyer but cannot be delivered within Shopee Guarantee Period due to public holidays or weekends.
Request for Refunds – Should buyer receive dissatisfied item or not receive item, they can request for refund and all payment will be withheld from being released to seller until the case is resolved.