A netizen, known as Angel took social media to share her horrifying experience where she bought a thermos flask online which cost her RM29.90, but the Thermo flask exploded and caused serious injury to her.
Her post read:
-Gentle reminder, I am sorry if I had offended you!
My sister bought a thermal flask with an e-merchant on a shopping platform, and the thermal flask came with defects, which resulted in serious injury on my feet. I believed it’s not the seller’s fault but the product itself.
The incident happened on the first day of Chinese New Year, thought of having a cup of tea and chit-chatting with my family. I poured hot water into the thermal flask, covered with its lid. But the moment I hold the flask, it exploded out of a sudden with the glass in the flask hit on my feet and 100°C hot water poured on my feet too.
I don’t intend to fight for compensation, but I hope there was no next victim. Thus, I tried to inform the seller about my horrifying experience. But he was only replying,” OK, noted”. Without feeling sorry or any further explanation.
I told him straight in the first place that I did not intend to fight for compensation, but his reaction makes me fumed.
I just wanted to say, lucky it’s me but not the elderly or kids at home got burn.
Hopefully, the buyer/seller, to be extra careful when purchasing something online. I really hope there is no next victim. My feet still hurt badly until now.
The post went viral with more than 1k shares.
Let’s check out the netizens’ comments:
▼ ” You should leave a comment on the seller page. This is really no joke! i just check the seller rating and buyer comments are not bad.”
▼Netizen: ” Leave a comment. Hopefully no more victims. But for home appliances, it’s better to get from credible brands”
Angel: ” can’t leave a comment anymore, as it’s been for quite some times”
▼ “I think the seller should responsible for it. I do not about others but as an e-merchant, I will make sure the quality of the products I sell online. It’s not about selling something following the trend. I will feel bad. If I have to sell the said product, a thermal flask. I will try out the product and make sure the quality is good then only I will start selling.”
▼ ” The seller chilled me with his replied,’ ok noted’ terrible customer service. He is the one selling the product although it’s not manufactured by him I think it’s normal to comfort the victim, we should beware of this kind of seller.”
▼” Although it’s not the seller’s fault,but I think the seller should improve their attitude.”
▼ ” This kind of product should be pulled from shelves. Imagine the baby or toddler standing next to you then the story will be completely different. The seller reply chilled me too, ‘ he just wants to make money and the rest of the thing is none of his business’ kind of attitude. Really not going to pull out from shelves?”
▼ ” What can I say, normally cheap products don’t have the quality and quality products are not cheap.”
Yes! I think ” You get what you pay for”~ the price of something usually equals its quality.
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