No matter how extraordinary a service you provide, it’s important to remember that you can’t please everyone every time. Whether it’s a customer with heightened expectations, or an otherwise lovely person who happens to be having a rough day, you will inevitably encounter customers who are difficult to satisfy.
A netizen, San took social media to share a WhatsApp screenshot of a text conversation between her sister, Joey VS ” Auntie”, a difficult client. She praised her sister for never bending her head when dealing with Auntie, her reply also won her round applause!
Her post read:
My sister faced difficult customer almost everyday. But I’m amazed with the way she dealt with it , I should learned from her.
Customer is not god, because god will not treat her believer like that, ok?
If I’m not replying you probably sometimes i really forget. No doubt sometimes I’m just upset and don’t feel like replying you. You faced any difficult customer before? share with me.
The text read:
Auntie : sigh~
Joey: Who is this?
Auntie : Yesterday my daughter bought a milk tea. The milk tea spilled . Why don’t you replaced another cup of milk tea for my daughter?
Auntie : She carried too many things in her arm. Not even reaching the car. Her milk tea spilled.
Auntie : Why can’t you replaced another milk tea for her!
Joey : ???
Auntie : I’m the one who wanted to drink the milk tea. My daughter reached home and said the milk tea spilled. I don’t have a milk tea anymore.
Joey : Just buy another cup will do.
Auntie : I didn’t drink the milk tea. Why do I need to buy another cup? Are you trying to cheat Auntie’s money?
Joey : Hello? Are you awake?
Joey : I handed your daughter a perfect cup of milk tea. You daughter already walked out from our shop and accidentally spilled the milk tea, and I’m the one who supposed to compensate?!
Her sister Joey then updated netizens with part 2 of their WhatsApp conversation.
▼ Difficult client VS Joey– Part 2：
The text read:
Auntie : I never drink. Why do i need to buy another cup, you want to cheat Auntie money, is it?
Joey : Ohh.. I understand better now.
Joey : Auntie, a lot of stray dogs barking at late night nearby my house lately. This is so annoying!
Auntie : Miss, what does this have to do with me ?
Joey: ( Replying to text : I want to drink milk tea. But my daughter told me the milk tea spilled when she reached home. I don’t have a milk tea now) Exactly, what does this have to do with me ?
Needless to say, the post went viral and was widely discussed where netizens surprised the Auntie actually texted her at 7.43am, early in the morning just wanted to question her why never replaced a new drink for her daughter who spilled the drink accidentally.
Let’s check out the netizens’ comments:
▼” Highest grade of difficult client”
▼” The world have all sort of strange things”
▼” The last sentences was perfect”
▼” Hhhaha.. Hello! Are you awake?”
▼Some netizens wonder why the Auntie was able to contact her? Joey replied it’s their company contact number.
▼One sharing her experience that some parents also handed the small kids the milk tea. The milk tea spilled outside the shop. They were have to clean up the mess and yet the parents were still asking to replace another cup for the kids?!
▼” Why the S size apparels in your outlet is so small? forcing the auntie to wear XL. Are your guys purposely wanted to humiliate aunties?”
▼” I can’t wait to see Auntie’s reply”
▼Another netizen also wrote,” waiting for part 3″. But , Joey replied,” What’s wrong with everyone? i already blocked her.”
If you are in servicing line, how are you going to deal with them?
Info via FB