Although “the customer is always right,” but they may not always be easy to deal with.
A fashion handbags retailer, Rachel Smith took social media to share a screenshot of the WhatsApp conversation between their customer service and a difficult customer, the post went viral and been widely discussed, netizen said,” So picky, better use a plastic bag”
After the customer bought a wallet through Rachel Smith online store, she texted the customer service and complaint about the design of the wallet as she couldn’t insert the card horizontally into the wallet.
▼ The difficult customer attached the picture where she tried to insert her bank card and wrote:” Something wrong with your design, the place to insert card is too small, i can’t even insert my card. And the colour is odd, i purchased the navy but i received a black instead.”
Customer service :” Dear, this wallet is to inset card vertically not horizontally! The wallet we send is navy as per ordered, not black.”
Difficult customer:” but to insert vertically the space is too big. The design isn’t logic! And you thought i’m a colour-blind, obviously this is black!”
Customer service:” Dear, the design of this wallet is to insert the card vertically, we do explained in our video. We believed you don’t have a problem identifying colours. This is really navy, although the colour is darker but under the light it’s very obvious, it’s navy”
▼ Netizen wondering,” how to insert the card horizontally? this customer is from which planet?”
▼ ” ( We believed you do not have a problem identifying the colour). I think the customer service wanted to write: we believed you have problem identifying the colour. However, they can’t be too straight forward .. Opps i accidentally help you to wrote it out. hahaha.. tough work huh customer service.. laughter is the best medicine”
▼ ” Haha.. This customer need to see eye specialist”
▼” Obviously, her eye got problem, why she dim the light of her screen, scared other people see what is she looking at.”
▼” Hahaha, i was tickled by this post early in the morning. That’s why the toy to learn about shapes and insert according is still popular until now. ( Check out the toy).. laugh it off and chase away blues!”
▼ ” Ask her to cut it then she will be able to insert the card horizontally”
▼ One teasing her, “this is obviously yellow, if you insist to insert the card horizontally, you can cut your bank card smaller”
▼ ” Too picky, used a plastic bag will do”
▼ ” so weird, since she is so good, she should custom-made her own wallet”
▼ ” Talking about colours is very subjective, like man looking at girl’s lipstick colour. There can be different kind of red and pink.” Another netizen also agreed with her on the lipstick colour.
▼ One said he prefer to use wallet with more space on the bank card slot as it’s easier to take out the card.
▼ ” It’s not easy to be a customer service personnel, salute!”
OMG.. I will vomit “blood “if i came across this kind of nasty customer~~ Hats off to the customer service personnel!
The original Post:
Info via FB