For restaurant owner who are on food delivery platform, although they do not need to face the customer but it doesn’t mean they will never meet an unreasonable/nasty one. A netizen took social media to share an experience, a customer cancelled order just to get a free drink! Reason : A hair on the plastic bag?!
▼ The food delivery platform reached out to the restaurant, with a photo attached and written ：「We’ve attached the photo evidence provided by the customer in the email for your reference, as requested. Reason : A hair was found on the bubble tea we ordered.」
▼ Yeah! You are right ! That’s the hair! Not in the drink but on the white plastic bag. And just because of this hair, the customer managed to ask for refund. And the restaurant will need to bear the loss.
▼ ” This is unreasonable”, ” Obviously the customer wanted a free meal”
▼ Should asked the customer to send the bubble tea back！
▼（Picture for illustration purpose only）
▼ Some suspected whose the hair belongs to? “Maybe the customer ?!”, ” Maybe the rider?!”
▼ Netizens’ suggestion：Check the DNA , then only determine whose fault is that?
▼ Netizen A: After customer cancelled order what will the customer do to the food? Will the rider send back the food?
Netizen B: Seems like the customer received order, lodged a complaint and refunded.
Netizen C: This is not fair, double loss.
▼ Some restaurant owner also faced the same situation,” Same here! Customer got free food”, ” A lot of customer got refunded because of the clueless reason and the food delivery platform never reverted even i asked them.”
▼ Some customer just wanted to take advantage. They will lodged complaints even for some silly reason. But to retain food delivery platform’s customer, they will normally sided the customer instead of the restaurant. ” Ya! Even rider can’t find the address also the restaurant’s fault”, ” Not even the restaurant rating will be affected, the rider too!”
▼ Thus a restaurant owner said he will never ever be in food delivery platform. Because even when restaurant is busy within 10 mins you will need to rush out the order.
▼ A lot of restaurant owner also chilled reading the post and wondering judgement of the food delivery platform.
▼ Some suggested restaurant owner to appeal via email.
▼ Actually most food delivery platforms are the same, sided the customer.
▼（Picture for illustration purpose only）
Info via：We’re chef 茶室&foodcourt档口招租及招聘 / Facebook
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