Have you settle your loan payment for PTPTN? If yes, please take note! As a Malay netizen took social media to share her experience, she settled her PTPTN 6 years back. However she had no idea there was an outstanding of RM0.01. And she never thought the 1cent had roll into a snowball to RM515!
▼（Picture for illustration purpose only ）
According to China Press, on July 2019, Fateema used her money in EPF account 2 to settle the outstanding loan amount of her PTPTN account. She thought since no outstanding in the account, her loan account will be closed eventually. Only until recently, she realised the loan account is still active with an outstanding of RM515 after receiving a notification letter from PTPTN.
She wrote : 「 I fully settled PTPTN loan amount 6 years back, and i had no idea where is this RM0.01 outstanding from? Looking at it, i’m not the only one encountered this problem. These people are also like me fully settled the loan, but loan account still active.」
She also mentioned in her post that she tried to in contact with the PTPTN officers for a few times. However, her attempts failed. Her problem solved only after she contacted PTPTN via Facebook.
The explanation from PTPTN~ the outstanding of RM0.01 been in her account for 5 years. Thus, after adding up the interest, administration fees, insurance and so on. The outstanding had become RM515.
After Fateema appealed, PTPTN with the reason of human error exempted the amount that she supposed to pay.
「PTPTN said, some officer mistakenly charge RM0.01 of Islamic insurance into my account. And the incident happened before April 2016 where they implemented the new management system.」
Fateema hope her post will raise some awareness and urged those fully settled PTPTN checked whether there is outstanding in their account to avoid them get blacklisted in CCRIS due to bad payment history. In the same time also avoiding unnecessary legal issues.
▼ ” I fully settled too, checked statement it’s RM0.00. My name is no longer in the system. But after a few months, i just thought of checking my status again over the counter. I found myself overpaid but PTPTN just kept quiet and never notify me on the extra amount i paid”
▼「” Does it mean if we overpaid RM0.01, after 6 years we can get RM 515?”
▼RM0.01 to RM515 in 6 years, sounded like a good investment. Can we invest too?
▼ One suggested to check what actually happened over the counter or login to PTPTN website as the staff’s contact number can be found in the site, so you can WhatsApp them.
▼ One reminded everyone, It’s a MUST to get a full settlement letter from PTPTN! Follow up until you get it!
▼ Some suggested netizens to check via PTPTN official website, just key in your IC number will do.
Info via：Facebook | China Press
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