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AirAsia Now Charge Up To RM30 For A Counter Check-In

Photo credit to travel detik  | straits times

Starting from September 1,  Air Asia will charge a fee for a counter check-in. The fee is charged on a per guest and per check-in basis. It can be paid by cash or credit card at the airport, or pre-booked online using the “My Booking” feature on the website and mobile app.

Credit: Pinterest
Other than Malaysia, the rules also apply in Vietnam, Brunei, Cambodia, Laos, Taipei, Kaohsiung, and Honolulu, Hawaii. Counter check-in fees in other currencies as follows
Credit: Air Asia

This is because Air Asia is trying to encourage people to check-in by using their contactless kiosk, website, or mobile app.


However, the counter check-in fees will be waived for the following guests and situations

  • Guests with reduced mobility
  • Guests travelling with an infant (under 24 months of age)
  • Young guests traveling alone (YPTA)
  • Guests affected due to schedule changes and flight cancellations
  • No airport check-in kiosks are available or all check-in kiosks are unserviceable
  • Guests who are unable to complete web, mobile or kiosk check-in due to a system error*
  • Guests who purchase a seat upgrade or other additional paid services at the check-in counter.
  • BIG Platinum and BIG Black Members
  • Premium Flex and Flatbed guests
  • Red Carpet guests
  • Guests on travel warrant and government bookings
  • Sky Marshals on duty

* System error – Guests who encountered a ‘system error’ while checking-in
via the web, mobile or airport kiosk will receive a notification requesting
them to proceed to the check-in counter.

Credit:Life wire

Infant guests (0-24 months of age) are exempt from the counter check-in fee as they do not occupy a seat by themselves.


If a flight is delayed beyond three hours or cancelled, guests are entitled to a full refund of the counter check-in fee or you will be placed on the next available flight.

Credit: Support.easyship

For more information, you can 【Click Here

Hopefully, all of you are notified regarding this matter before flying! 

Info via Air Asia